ServiceNow Discovery


Demand for ServiceNow developers is growing rapidly. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications.
ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.

Useful links to prepare for ServiceNow Certified System Administrator


Exam Preparation:



Exam Scope:

Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.


  • Discovery Pattern Design 35%
    • Pattern Designer (i.e. Debug, Steps, Sections)
    • Operations (i.e. Match, Parse variable, Parse file, Parsing strategies) –
    • Syntax (i.e. Variables, Attributes, Regex)
    • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)  

  • Discovery Configuration 35%
    • Discovery Setup (i.e. Behaviors, Clusters, IP Services, Schedules)
    • Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
    • Discovery Troubleshooting (i.e. Discovery Errors, Duplicates, Credentials)

  • Configuration Management Database 15%
    • CI Class Manager (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
    • CMDB Identification and Reconciliation (i.e. CI Identifiers, Reconciliation Definitions, Datasource Precedence, CMDB De-duplication


  • Discovery Engagement Readiness 15%
    • Planning (i.e. MID Server Requirements and Specifications)
    • Operationalizing IT (i.e. MID Server and Discovery Dashboards, Benefits
    • Discovery Solution (i.e. Business Value, Definition, Positioning)


Wish you all the best !!


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