Monday, 10 December 2018

ServiceNow System Administration Part 8



 v  Import Sets
Ø  What is the transform map used for? (A guide for moving data from import set tables to target tables)
Ø  When should you coalesce fields on an import? (Before data transform)
Ø  What happens when a match is found using the coalesce field? (The existing record will be updated with the information being imported)
Ø  What happens if a match is not found? (A new record will be inserted into the database)
v  ACL’s
Ø  What is an access control? (Security rule defined and set at the row and column levels)
Ø  What three ways can ACL’s be defined? (Roles, conditional expressions, and scripts)
Ø  How are record ACL rules processed? (In order of most specific to most general)
Ø  How are Table ACL rules processed? (Match table name, match the parent table name, match any table name [wildcard])
v  Tables
Ø  What does each record correspond to in a table? (Row)
Ø  What does each column correspond to in a table (Field)
Ø  What are the three attributes of a field? [Label (user friendly term), Name (unique term to the system) Value (actual data) ]
v  Service Catalog
Ø  What are the major components of the Service Catalog? (Items, Record Producers, Variables, Variable Sets, Workflows)
Ø  Variables are global by default. (True/False)
Ø  Filter conditions
Ø  What are the three components of a filter condition? (Field, Operator, Value)
v  Settings Menu
Ø  What categories are in the Settings Menu? General, Theme, Notifications, Lists, Forms and Developer
Ø  Where can users define Notification channels and subscriptions? (Gear Icon Settings)

v  Connect Presence
Ø  Using this, are you able to see Editing in real-time on a form?  (True/False)
v  Application Navigator
Ø  What is displayed when using the Filter Navigator? Applications and Modules
Ø  Where can you search text? (Knowledge, Filter Navigator, Chat)
v  Lists
Ø  Personalizing a list, who does it affect?  (Only the user)
v  Forms
Ø  What kinds of fields are typically on a form? (String, choice, true/false, reference)
v  Saving Forms
Ø  When does Submit appear on a form? (When it is a new record)
v  Users
Ø  What are some authentication methods? Local database, LDAP, Multifactor, SAML 2.0, OAuth 2.0, Digest Token, SSO
Ø  Can roles contain other roles? (Yes, a role may contain other roles and any access granted to one role is automatically granted to any role that contains it.)
v  Tables
Ø  A table that is not extending another table but is itself extended is called what? (Base table)
Ø  Can Assignment Rules be scripted? (Yes)
Ø  How do you define a field on an extended table differently than the parent table? (Dictionary Overrides)
v  Events
Ø  How are events triggered? (User Actions, Scripts, Business Rules and Workflows)
v  CMDB
Ø  How do you create CI relationships? (Use the CI Relationship Editor)
Ø  What do you use to display the infrastructure view for a CI and its business services? (Dependency View)
v  Reports
Ø  What are metrics used for? (Used to measure and evaluate the effectiveness of IT service management processes)


v  Workflows
Ø  What represents the entire structure of the workflow and the definition of the processing a Workflow can accomplish? (Workflow Model)
Ø  When a workflow is checked out, who do the changes apply to? (The user who has the Workflow checked out)
Ø  What are the Workflow States? (Checked Out, Unpublished, and Published)
v  SLA’s
Ø  What is an SLA? (A record which defines a set amount of time for a task to reach a certain condition.)
Ø  SLA’s can only run against tables that extend which table? (Task Table)
v  Development
Ø  UI Policies run on which side? (Client side)
Ø  A UI action with an order number of 50 will display after a UI action with an order number of 60 (True/False)
Ø  Business Rules monitor fields on a form (True/False)
v  Upgrades
Ø  What are exempt in upgrades? (Customizations)
Ø  When should you clone your instance? (Before a formal testing cycle, after a comprehensive or long development cycle, after the completion of an application upgrade)
v  Update Sets
Ø  If several update sets have modified the same object, like a form, which change will be the one moved to the new, merged update set? (The most recent one)
Ø  What data records are captured in an update set? (None. Data is not captured in an update set.)

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